My last try with BA...
My open Letter to BA:
Hi,
Unfortunately, I had to make a complaint
against BA a couple of months ago with
regards to a London to San Francisco business trip that I took with the
airline.
I blogged about this flight and described all the
issues I encountered. The blog has been
extremely successful in term of receiving attention
from the press and other BA customers.
However I am considering taking
a last chance flight with BA in the hope
that the service and flight has improved enough to change my mind about BA.
BA was one of my favourites in the
past yet I am feeling very anxious about
flying with BA again. I really hope that this trip is better than the last
otherwise it will have to be my last
business trip with the airline.
I am also reluctant to have to share any possible negative
experience on my blog again.
Kindest regards,
Posts
